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Bereich	Kennzahl
Betrieb	Bereitstellungsindex
Betrieb	Bereitstellungskostenanteil
Betrieb	Durchschnittliche Bereitstellungskosten
Betrieb	Durchschnittliche Nutzungskosten
Betrieb	Energieeffizienz (PUE)
Betrieb	Rohertrag
Betrieb	Service-Abdeckung durch SLAs
Betrieb	Verfügbarkeit
Controlling	Deckungsbeitrag
Finanzen	Anlagenintensität
Finanzen	Amortisationszeit
Finanzen	Anteil Provider-Kosten
Finanzen	Bilanzsumme
Finanzen	Cash-to-Cash Cycle Time
Finanzen	EBIT (operatives Ergebnis)
Finanzen	EBITDA
Finanzen	Eigenkapitalquote
Finanzen	Fixkostenanteil von Services
Finanzen	Fremdkapitalquote
Finanzen	Gesamtkapitalrendite
Finanzen	Gesamtleistung
Finanzen	Istkosten
Finanzen	Jahresüberschuss
Finanzen	Kapitalumschlagshäufigkeit
Finanzen	Liquidationswert
Finanzen	Liquidität 1. Grades
Finanzen	Plankosten
Finanzen	Return on Investment
Finanzen	Rückstellungsquote
Finanzen	Schuldendienstdeckungsgrad
Finanzen	Umsatzrendite
Finanzen	Verschuldungsgrad
Finanzen	Zinsdeckungsgrad
Finanzen	Debitorenlaufzeit
Finanzen	Kreditorenlaufzeit
Innovationsmanagement	Change the Bank/Business (CTB)
Innovationsmanagement	Einsparungsquote
Innovationsmanagement	Forschungskostenanteil
Innovationsmanagement	Ideenbezogene Innovationsquote
Innovationsmanagement	Innovationsgrad
Innovationsmanagement	Run the Bank/Business (RTB)
Innovationsmanagement	Umsatzabhängige Innovationsquote
Marketing	Kampagnen-RoI
Marketing	Kundenakquisekosten
Marketing	Kundenstruktur
Marketing	Konversionsrate
Marketing	Marktanteil
Personal	Altersstruktur
Personal	Anzahl Mitarbeiter
Personal	Ausbildungsquote
Personal	Durchschnittliche Fortbildungskosten
Personal	Durchschnittsgehalt
Personal	Krankenstand
Personal	Personalaufwandsquote
Personal	Personalfluktuationsquote
Personal	Überstundenquote
Projektcontrolling/Projektmanagement	Fertigstellungswert
Projektcontrolling/Projektmanagement	Kostenabweichung
Projektcontrolling/Projektmanagement	Planabweichung
Projektcontrolling/Projektmanagement	Velocity
Projektcontrolling/Projektmanagement	Zeiteffizienz
Prozessmanagement	Anteil Standardchanges
Prozessmanagement	Beschwerdequote
Prozessmanagement	Durchschnittliche Lösungszeit
Prozessmanagement	Erstlösungsquote
Prozessmanagement	Quote von Service-Reviews
Prozessmanagement	Serviceverbesserungsquote
Softwareentwicklung	Anteiliger Aufwand nach Umsetzungsphasen
Softwareentwicklung	Fehler pro Funktionspunkt
Softwareentwicklung	Testabdeckung
Statistische Größen	Herfindahl-Index
Vertrieb	Abwanderungsquote
Vertrieb	Cost per lead
Vertrieb	Customer Lifetime Value
Vertrieb	Durchschnittliches Abschlussvolumen
Vertrieb	On Time in Full (OTIF)