Consulting, analysis and software for the management of IT services
LINJAL from Munich specializes in the optimization of IT services and their supply. Its main focus is on improving the business performance of IT services by strengthening their control and agility. This is achieved by using the LINJAL service, cost and life cycle model. The tailor-made model includes all relevant objectives, general frameworks, mechanisms and impact forces. This benefits IT organizations internal as well as IT service provider which are active on the market.
The analysis and optimization is carried out with the help of keyto.IT, specially developed software for the needs of IT service which uses the LINJAL model as base.
Creating transparent prices and costs
Optimizing processes from sales to delivery
Leveraging usage of
Creating a market-driven portfolio
Providing good consulting services is distinguished by extensive experience and deep technical and methodological knowledge. Together with empathetic capabilities and a good instinct for feasibility and proportionality the best advice results can be achieved. This is precisely the ambition of the LINJAL consultants. All of them know the challenges in the provision of IT services from their own professional experience. It is their daily business to handle procedural and technical operating issues and the tact and sensitivity in working with people as well as the proper use of methods and tools in the software development. Due to their leadership practice the possibilities and necessities of control systems are very familiar to the consultants. This extensive knowledge is the base of a holistic management model for internal and external service providers. It covers all phases of service delivery and provides a complete picture of the relevant organizational, procedural and technological framework. Because of their experience and expertise LINJAL consultants are able to identify the individual needs and challenges in service delivery and sustainably establish profitable solutions. The solutions found are at all levels plausible and understandable and can be implemented profitably.
keyto.IT is a software specially developed for the control of business and technical performance. It is designed to control and evaluate service-oriented activities. The software is based on the LINJAL model. This includes standards for all controlling-related aspects, which are necessary for the provision and management of IT services. keyto.IT delivers integrated, rapidly deployable processes. It helps to initially acquire structures and estimate costs for the sustainable control of IT services. keyto.IT supports decision-making and control over the entire service lifecycle. All relevant information from different processes and systems are combined in one software. Data on service portfolio, contracts, operational performance and the financial management parameters are recorded in a pre-configured data model and made accessible for various analysis. Thus benchmarks can be performed without any significant technical expense. Furthermore sustainable control is achieved by a unique combination of heuristic intelligence and prefabricated dashboards.
The main challenge of the management of IT services is the wide range of subjects and disciplines needed. Usually three main service areas can be identified: technical consulting and personnel services, software development and data center and client services. In addition every domain has its specific processes and also its own expense and billing models. Each of these services passing through a number of phases in its lifecycle. These range from requirements through implementation to operational performance and finally the replacement with a new bundle of services. In addition to straight technical and professional subjects and a variety of metatasks and processes, such as portfolio management, sales, human resources and finance and service level management need to be considered.
LINJAL used the longstanding experience of its consultants to create a comprehensive model. In addition universal lifecycles and cost models for IT services and related processes from the production and support tasks have been considered. The cybernetic LINJAL control model is an overarching brace across all disciplines and unifies all individual indicators into a common performance measurement system.